Exporting Reports

Download your analytics data for offline analysis.

Exporting Analytics

• Go to Analytics
• Set your filters (time range, brand, category, etc.)
• Click the Export button in the top right
• Download the Excel file

Export Contents

The exported file includes all metrics currently visible:

• Assignment and telemetry data
• SLA performance metrics
• Response and resolution times
• CSAT and NPS scores (if enabled)

Data reflects your selected filters and time range.

File Format

• Format: Excel spreadsheet (.xlsx)
• Filename: analytics_export_YYYY-MM-DD.xlsx
• Multiple sheets for different data types

Use Cases

Team reviews: Share performance data in meetings.

Executive reports: Create presentations with exported data.

Trend analysis: Import into other tools for deeper analysis.

Compliance: Keep records of support performance.

Tips

• Export regularly to track long-term trends
• Use consistent filters for comparable reports
• Archive exports for historical reference