Managing Your Subscription

View and manage your Helplane subscription.

Accessing Billing

• Go to Settings in the left sidebar
• Select Billing under Account

Viewing Your Subscription

The billing page shows:

• Current plan name and price
• Billing cycle (monthly or annual)
• Next billing date
• Payment method on file

Updating Payment Method

• Go to Settings > Billing
• Click Manage Payment Methods
• You're redirected to Stripe's secure portal
• Add, update, or remove payment methods
• Return to Helplane when done

Viewing Invoices

• Go to Settings > Billing
• Scroll to Billing History
• View your recent invoices
• Click View to see invoice details
• Click Download to get a PDF

Canceling Your Subscription

• Go to Settings > Billing
• Click Cancel Subscription
• Confirm cancellation

Your subscription remains active until the end of your billing period. After that, you're moved to the Free plan.

Reactivating a Canceled Subscription

If you canceled but haven't reached the end of your billing period:

• Go to Settings > Billing
• Click Reactivate Subscription
• Your subscription continues as normal

Trial Period

New teams get a 14-day trial of paid features. After the trial:

• Add a payment method to continue with a paid plan
• Or automatically move to the Free plan