Notification Preferences

Updated Dec 15, 2025

Control how Helplane notifies you.

Accessing Notification Settings

Click your avatar in the bottom-left corner
Select My Profile
Click the Preferences tab

Email Notifications

Configure which emails you receive:

Conversation Notifications

Enable email notifications: Master toggle for all conversation-related emails.

Conversation Assignments: Receive an email when a conversation is assigned to you. The email includes a direct link to view the conversation.

Mentions: Receive an email when someone mentions you in a conversation. The email includes a direct link to view the conversation.

Account Notifications

Account Activity: Get notified about login attempts, profile changes, and team updates.

Security Alerts: Receive alerts about password changes, 2FA updates, and suspicious activity.

Product Updates: Stay informed about new features and improvements.

Toggle each option on or off based on your preferences.

Push Notifications

Push notifications are only available when using Helplane as a Progressive Web App (PWA). A PWA is a web app you can install on your device for a native app-like experience.

To install Helplane as a PWA:

Desktop (Chrome): Click the install icon in the address bar, or go to Menu > Install Helplane
Mobile (iOS Safari): Tap Share > Add to Home Screen
Mobile (Android Chrome): Tap Menu > Add to Home Screen

New Messages: Get notified when contacts send messages.

Conversation Assignments: Know when conversations are assigned to you.

Mentions: Be alerted when someone mentions you.

Enabling Push Notifications

Toggle Enable push notifications
Allow notifications in your browser or device
Configure individual notification types

Testing Notifications

Click Send test notification to verify push notifications are working.

Saving Preferences

Click Save changes after updating your preferences. Changes take effect immediately.