Understanding Plans
Updated Dec 02, 2025
Choose the right Helplane plan for your team.
Available Plans
Free Plan - $0/month
- 50 conversations per month
- 3 team members
- 1 brand
- Email and chat widget channels
- 50 knowledge base articles
- 6 months conversation history
Standard Plan - $49/month
- Unlimited conversations
- Unlimited team members
- 2 brands included
- Email, Telegram, Instagram, Widget channels
- Unlimited knowledge base articles
- Unlimited conversation history
- Custom domain
- CSAT and NPS surveys
Growth Plan - $99/month
Everything in Standard, plus:
- 5 brands included
- All channels (SMS, WhatsApp, Facebook)
- AI Bot for chat widget
- Automation rules
- Intent flows
- Smart assignment strategies
- API access
Pro Plan - $199/month
Everything in Growth, plus:
- 10 brands included
- SLA management
- Custom roles and permissions
- Priority support
Annual Billing
Save 17% by paying annually instead of monthly.
Viewing Your Current Plan
- Go to Settings in the left sidebar
- Select Billing under Account
- View your current plan and billing cycle
Changing Plans
- Go to Settings > Billing
- Click Change Plan or go to the Pricing page
- Select your new plan
- Confirm the change
Upgrades take effect immediately. Downgrades take effect at the end of your billing cycle.