What is Helplane?
Updated Dec 15, 2025
Helplane is a modern customer support platform that helps teams manage conversations across multiple channels from a unified inbox.
Key Features
Omnichannel Inbox - Manage customer conversations from email, live chat, WhatsApp, SMS, and social media in one place.
Knowledge Base - Create a self-service help center with searchable articles to reduce support volume.
Automation - Set up rules to automatically assign, tag, and respond to conversations.
AI-Powered Features - Get smart reply suggestions, conversation summaries, and intent detection.
Team Collaboration - Assign conversations, add internal notes, and track performance with analytics.
Navigation
Helplane has five main sections accessible from the left sidebar:
- Inbox - View and manage all customer conversations
- Contacts - Manage your customer database
- Knowledge Base - Create and organize help articles
- Analytics - Track team performance and metrics
- Settings - Configure your workspace and integrations