Customizing Brand Profile

Set up your brand's identity in Helplane.

Accessing Brand Settings

• Go to Settings in the left sidebar
• Select Brand Profile under Workspace

Brand Name

Your brand name appears across customer-facing experiences:

• Enter your brand name in the Brand Name field
• The URL slug is automatically generated from the name
• Click Save changes

Brand Logo

Upload your logo to display on the chat widget and help center:

• Click the logo placeholder or Edit button
• Select an image file (PNG, JPG, or SVG recommended)
• Preview the logo
• Click Save to confirm

To remove the logo, click the remove button in the logo picker.

Brand Favicon

The favicon appears in browser tabs when customers visit your help center:

• Click the favicon placeholder or Edit button
• Upload a square image (recommended: 32x32 or larger)
• Click Save to confirm

Brand Color

Set your primary brand color for buttons and accents:

• Click the color picker
• Choose a color or enter a hex code (e.g., #5a45fe)
• Click Save changes

The brand color is applied to:

• Chat widget buttons and accents
• Help center links and buttons
• Survey pages

Header Text Color

Choose whether text on colored headers should be white or black:

• Select White or Black for best contrast with your brand color
• Click Save changes

Multiple Brands

If you have multiple brands, use the brand switcher in the sidebar to select which brand to configure. Each brand has its own profile settings.