Customizing Your Help Center

Make your help center match your brand.

Appearance Settings

• Go to Settings > Help Center > Appearance
• Customize the following options:
• Header text - The title shown on your help center
• Welcome message - Subtitle or description
• Brand colors - Inherited from Brand Profile
• Click Save changes

Custom Domain

Use your own domain (e.g., help.yourcompany.com):

• Go to Settings > Help Center > Custom Domain
• Enter your subdomain (e.g., help.yourcompany.com)
• Add the CNAME record shown to your DNS settings
• Click Verify once DNS has propagated

Note: Custom domains require a paid plan.

Help Center URL

Your default help center URL is: https://helpcenter.helplane.com/kb/[your-brand-slug]/hc

With a custom domain, it becomes: https://help.yourcompany.com

Accessing Your Help Center

Customers can access your help center by:

• Visiting the URL directly
• Clicking the help link in your chat widget
• Following links shared in conversations

Viewing Analytics

Track help center performance in Analytics:

• Article views
• Search terms
• Helpful/not helpful ratings
• Top performing articles