Managing Multiple Brands

Support multiple products or companies from one Helplane workspace.

What are Brands?

Brands let you manage separate customer support identities within one workspace. Each brand has its own:

• Logo, colors, and branding
• Chat widget configuration
• Help center and knowledge base
• Team member assignments
• Ticket categories and tags
• Automation rules

Creating a New Brand

• Click your brand name in the sidebar
• Click Add New Brand
• Enter the brand name
• Click Create

You're redirected to the new brand's profile settings to complete setup.

Switching Between Brands

Use the brand switcher in the sidebar:

• Click your current brand name
• Select the brand you want to work with
• The inbox and settings update for that brand

Enabling/Disabling Brands

Toggle brands on or off without deleting them:

• Click your brand name in the sidebar
• Find the brand in the list
• Toggle the switch to enable or disable

Disabled brands:

• Don't receive new conversations
• Aren't shown in the brand switcher (unless you have edit access)
• Keep all existing data

Assigning Team Members to Brands

Control which team members can access each brand:

• Go to Settings > Users
• Select a team member
• Under Brand Access, select the brands they should access
• Leave empty for access to all brands

Brand Limits

The number of brands you can create depends on your plan. When you reach your limit, you can upgrade or purchase additional brand slots.