Setting Up Live Chat

Add the Helplane chat widget to your website for real-time customer support.

Installing the Widget

• Go to Settings in the left sidebar
• Click Chat Widget > Deploy
• Copy the embed code shown
• Paste it into your website before the closing </body> tag

The widget will appear on your website immediately.

Widget Customization

The widget inherits your brand color from Settings > Brand Profile. You can also customize:

• Widget position (bottom-right or bottom-left)
• Welcome message
• Offline message when no agents are available

Intent Flows

Create automated conversation flows for common queries:

• Go to Settings > Chat Widget > Intent Flows
• Click Create Flow
• Design your flow with messages, buttons, and actions
• Save and activate the flow

Intent flows can collect information, answer FAQs, or route customers to the right team before connecting with an agent.

Testing Your Widget

After installation:

• Visit your website in an incognito/private browser
• Click the chat widget
• Send a test message
• Check your Helplane inbox - the message should appear

Troubleshooting

Widget not appearing?

• Verify the embed code is placed correctly
• Check for JavaScript errors in browser console
• Ensure your domain is not blocked

Messages not arriving?

• Check your inbox filters - try "All" to see all conversations
• Verify the correct brand is selected