Setup

Setting Up Telegram

Connect your Telegram Bot to receive and respond to customer messages through Helplane. Prerequisites Before setting...

Updated Dec 15, 2025

Setting Up Aircall

Connect Aircall to sync completed voice calls into Helplane conversations. What is Aircall? Aircall is a cloud-based...

Updated Dec 15, 2025

Setting Up Twilio Flex (Voice)

Connect Twilio Flex to receive completed voice calls and track them alongside your other conversations. What is...

Updated Dec 15, 2025

Customizing the Chat Widget

Personalize the chat widget to match your brand and enhance customer experience. The Deploy page is organized into...

Updated Dec 15, 2025

Setting Up Facebook Messenger

Connect your Facebook Page to receive and respond to Messenger conversations in Helplane. > Coming Soon: Facebook...

Updated Dec 15, 2025

Setting Up SMS

Connect SMS messaging to handle customer conversations via text message. Prerequisites Before setting up SMS, you'll...

Updated Dec 15, 2025

Setting Up WhatsApp

Connect WhatsApp to receive and respond to customer messages through Helplane. Prerequisites Before setting up...

Updated Dec 15, 2025

Setting Up Email

Connect your support email to receive and respond to emails in Helplane. Email Inbound Setup Route incoming emails...

Updated Dec 15, 2025

Setting Up Live Chat

Add the Helplane chat widget to your website for real-time customer support. Installing the Widget Go to Settings in...

Updated Dec 15, 2025