Channels

Connect and configure communication channels like live chat, email, SMS, and WhatsApp.

Setup

Connect your Telegram Bot to receive and respond to customer messages through Helplane. Prerequisites Before setting...

Connect Aircall to sync completed voice calls into Helplane conversations. What is Aircall? Aircall is a cloud-based...

Connect Twilio Flex to receive completed voice calls and track them alongside your other conversations. What is...

Personalize the chat widget to match your brand and enhance customer experience. The Deploy page is organized into...

Connect your Facebook Page to receive and respond to Messenger conversations in Helplane. > Coming Soon: Facebook...

Connect SMS messaging to handle customer conversations via text message. Prerequisites Before setting up SMS, you'll...

Connect WhatsApp to receive and respond to customer messages through Helplane. Prerequisites Before setting up...

Connect your support email to receive and respond to emails in Helplane. Email Inbound Setup Route incoming emails...

Add the Helplane chat widget to your website for real-time customer support. Installing the Widget Go to Settings in...

Get started quickly with pre-built Intent Flow templates for common use cases. Using Templates Go to Settings >...

Learn about each step type available in Intent Flows and how to configure them. Get User Input Collect information...

Learn how to create and configure Intent Flows to automate customer conversations. Creating a New Flow Go to...

Intent Flows are AI-powered conversation automations that help you handle common customer requests automatically....