Inbox & Messaging

Handle customer conversations, use AI tools, and manage your support queue.

Conversations

Add private notes to conversations that only your team can see. What are Internal Notes? Internal notes are messages...

Learn how to assign, prioritize, and organize conversations. Assigning Conversations Assign a conversation to a team...

Learn how to efficiently respond to customer messages. Sending a Reply Select a conversation from the inbox Type...

The inbox is your central hub for managing customer conversations. Inbox Layout The inbox is divided into three main...

Fix spelling and grammar mistakes in your messages with AI. What is AI Auto Correct? AI Auto Correct reviews your...

Get a quick overview of long conversations with AI-generated summaries. What is AI Summary? AI Summary reads through...

Generate AI-drafted replies to help you respond faster. What is AI Reply? AI Reply analyzes the conversation context...